Service Terms & Conditions

🛡️ Warranty Coverage

Our machines come with:

• 6-month manufacturer warranty (covers internal mechanical parts)

• 1-year labour warranty

• Applicable on machines purchased within the Greater Toronto Area (GTA), ON and Surrey, BC

⚠️ Warranty covers internal components only—not external damage or misuse.

Post-service warranty: Parts replaced during repair are covered for an additional 6 months.

🌐 Nationwide Support, The Sanaatan Way

Customers outside GTA or Surrey? We’ve still got you covered:

• Expert video call assistance

• Access to our official Sanaatan Chai parts store

• Shipping available across Canada via FedEx, UPS, Purolator

• Express delivery options available on request

🚚 Service Charges (GTA & Surrey Area)

✅ Estimates provided before any work.
📅 By appointment only – same-day service available if booked before 1 PM (extra charges apply).

🔧 What’s Included in Our Service

• Diagnostic inspection (entry & exit)

• Identification of faults

• Replacement of faulty components

• Internal cleaning & descaling

• Full functionality testing

🔒 Sanaatan Chai – Extended Protection Plan

For complete peace of mind, opt for our Full Protection Plan, covering all parts and services:

• 12-Month Full Coverage – $200

• 24-Month Full Coverage – $375

⚠️ Important Notes

• A 15% fee applies to machines tampered with by unauthorized persons.

• Warranty does not cover issues caused by:

  • Accidental damage, power surges, pests, or negligence

  • Fire, water, poor ventilation, or misuse

All service prices are exclusive of tax and shipping and are subject to change without prior notice.

📞 Need Service?

We’re here to help – the Sanaatan Chai way.
Click below and fill out our quick service form to get started.